It is no secret that we want to be the best game store in the region. A lofty goal, we know, but how do we get there?
There are many answers to that question… and the truth is we don’t really know.
That seems an awfully lot like a cop out… but it’s true. Some folks exude confidence and they seem to know just the right thing to do in any given situation… That’s not us…. We have been grinding out every week, every month since we have opened. Owning a game store is definitely not easy. But you know what… it is incredibly rewarding.
We come into the store every day and get to see people playing games. We are privileged to help people have fun and it brings us joy to see a store full of people enjoying their hobbies.
So where do we start with creating an amazing game store? Simple answer? Customers. The community evolves, it ebbs and flows, it is flexible. A game store is always a reflection of its community. We need to be able to adapt to the changing demands of the community and that requires listening and flexibility. This is why we are open and responsive on social media and email, to ensure all customers have a voice. We have created a store board game library for customers to try out new games in store for free and we allow customers access to painting and modeling supplies while building in the store. And we are ready and willing to do more, just ask us!
Another aspect to creating a great game store is cleanliness. We all know that games stores can quickly become a hoarders paradise… piles of games and stacks of boxes in a corner… But as a former Marine, Jack likes everything to have a place and we want there to be a general sense of cleanliness. It is important to clean the bathrooms and to vacuum the floors regularly and remove the garbage when it fills. Our goal is to ensure the store maintains a sense of cleanliness at all times.
Communication is another key component. We have all known a person who would get so anxious about bad news that they would avoid saying anything until weeks had gone by… We want to avoid that. So if there is an error or a mistake that we have made, or an order that didn’t come in, we will tell you. Good news or bad… because bad news doesn’t get better a week later.
There is another side though… the side customers don’t see. There are occasionally times when we need to make hard decision about things that occur in the store. We have to make decisions about ensuring we are maintaining a space that is safe and clean and respectable. We make those decisions and don’t publish them, but with make those decisions so that our store can be a safe, fun, and respectful place for everyone.
Nobody needs extra stress about their fun. Fun should stay fun and it is my job to facilitate getting you your hobby and gaming supplies with as little fuss as possible. We want you to come in and let us stress about the not fun stuff, so you are able to have as much fun as possible.